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For your own good, it is important to develop a basic criteria of what you need, how you need it done, and in what time frame the tasks should be accomplished. Once you have this information in hand, it is possible to assemble your list of qualities that any outsourcing agent must possess before you do business. Here are a few suggestions that may be relevant for your situation.
The ideal outsourcing candidate will be able to accommodate your needs. This means that rather than you finding a way to fit your needs, goals, and time table into a structured model offered by the service provider, he or she finds a way to comply with your needs. There is no need to be dogmatic about this. Chances are there may need to be some give or take on both sides to come to agreeable terms. But if the service provider essentially offers you the choice of a couple of generic plans and there is no room for customization, then keep looking.
A second important characteristic is the ability to consistently meet deadlines. You don't need to receive the amount of invoiced sales for April at some point in July. If the word on the street is that a given service provider is often late completing assignments, then don't waste your time. The idea behind outsourcing tasks is to make life easier, not create extra complications.
Next, you want an outsourcing service provider who can think outside the box. This is especially true if you are outsourcing customer care functions or a PR campaign. There are simply too many occasions when something comes up that is a little out of the ordinary. When the provider is unable to creatively deal with the situation, or at least placate an important client until you can be reached, you could end up losing business and part of that stellar reputation that took so long to build. Try running prospective service providers through scenarios based on some unusual events that have already come up and listen carefully to the response. If the response makes you feel uneasy, keep looking.
Last, you want an outsourcing service provider that knows when to handle a task and when to call you for consultation or to step in on a given matter. This may be the hardest qualification to gauge. A lot will depend on just how hands on you want to be with the given task. For example, you may not want to deal with a vendor who is already calling about a past due notice when the check is due to be cut tomorrow, but you may want to talk with a vendor that never received payment for services rendered sixty days ago. If the outsourcing service seems able to get a handle on what you consider to be worthy of notification, then look no further and sign up with them. This is one talent that is hard to come by.
Other skills and qualifications will be necessary, based on the nature of your business, the way you operate the business, and the tasks that are being assigned to the outsourcing service provider. Take the task seriously, and don't just dump the task in their laps and run out the door. Remember, they may be doing the work, but it still reflects on you.
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