The Complete Moron’s Guide To Selling On Ebay MRR Ebook

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Return policies can be a fairly touchy issue, as some people will believe you have a bad return policy, and some will think it’s good. However, the main thing to keep in mind is that you return policy is setup to protect you. Not your buyer. You are assuming your buyer will be happy with the product. Now, the truth is some buyers, probably less than 10% of your total sales will not be happy with the product you deliver them, no matter how nice you packaged it, how nice the pictures were, etc.

A good return policy will help protect you in the event the buyer decides to call their credit card company and dispute the purchase, contact PayPal, and have the transaction reversed, or contact any other authorities to get their money back from you. A good return policy is informative, and lets the buyer know what to expect. Below you’ll find a simple return policy template that will protect you in the event anything goes wrong.

While your return/refund policy may be different, this is just a general guideline to follow, and will offer you the most protection with buyers who do not follow your directions, or give you a fair chance to remedy their problem/issue, before contacting their credit card issuer, or PayPal to dispute a charge. PayPal will not support your policy, as they have their own that buyers must adhere to.

Your merchant account services department WILL however, support your policy as long as the buyer had access to it before purchasing from you. Their requirements are that it must be show to the buyer twice, once before they make their purchase, and then after they make their purchase. Since eBay shows the information to your buyer’s constantly (up to 6-7 times per auction that closes), this meets their requirements, and they will not allow a buyer to charge you back, they will simply reject the chargeback, forcing the buyer to contact you first for remedy.

Sales tax is generally not recommended unless you are an incorporated business, and plan to report your eBay earnings to the Government. If you are collecting sales tax, as we do, it is recommended you only collect for your state since collecting for other states may get you into trouble with your account, when tax reporting time rolls around.

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