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Always be respectful – every time a conscious effort is made to be respectful to the other party, it is very rarely greeted with negativity. Most people respond well to others who are respectful in their demeanor and mannerisms. This will almost instantly allow for the possibility of defusing an otherwise potentially explosive situation.
Be solution orientated – when situations arise that needs some sort of attention and solution, the last thing anyone wants is further arguments and conflict that complicates matter even more. Thus learning to cultivate the habit of providing solutions rather than creating further complications would be a better attitude to have. People who are able to provide solutions are often sought after as the ideal solution for handling conflicts smartly.
Taking a neutral stand – this is a very necessary ingredient in the problem solving exercise, as any party will not be open to the idea of taking sides when it comes to sorting out problems and finding solutions. If the intention is to avoid a conflict, then staying neutral will give all those affected the reassurance that an unbiased solution will be found and adopted.
Apologize – sometimes the most effective and smart way of handling a conflict is to be able to extend as apology when it is obviously called for. Such an apology should not be delayed but rather extended at the very first opportunity, as extending this courtesy, will effectively defuse any potential conflict from surfacing.
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