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Communication Really Helps
Communication is one of the most important factors when doing business online, as you may know. All of your work will be done through the Fiverr website and therefore, you will need to be very articulate. Make sure you tell your client exactly what you are going to do and make sure they are in agreement with what you are doing.
Do not be discouraged if there are some errors at first. People will know if you are just starting out or if you have some experience. If you are not sure exactly what your client needs, most of the time they will give you an example of what they need. Remember they are hiring you to do the work because they do not always have the time to do it. This is a win-win for both you and your customers.
Respond as quickly as you can because many times people are asking more than one person if they can do their task. Also be very polite and communicate with them if there are any problems completing the task. You can always tell them you want to ensure they are getting the best service from you, which helps break the ice in many situations.
One of the best things you can do to help put them at ease is offer their money back if they are not satisfied. It is best to give them that cushion and helps build some rapport. Most of the time they will be satisfied with what you are doing, so very rarely will they ask for their money back.
Be Confident in your Brand
Having confidence in your brand and everything you do on Fiverr is a key to your success. Your brand should be about creating a solution for every customer or potential customer that comes by your gig. Pretty soon it will be like second nature and after so many clients, you will be able to take on more work and your quality will improve.
Another way to show confidence in your brand and image is to be clear on your goals. Communicate with the buyer what goals they want accomplished and lay out a plan and show them what you are going to do. The more they can visualize what is going on, the better. Most people learn visually and so having a plan they can see will help build their confidence in you.