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Instant messaging is an integral part of the online marketers daily life. I think I have an account with just about every major one out there. I have a business account, a friend account, old accounts, etc...
Instant messaging is just a great way to quickly discuss an issue with a client or partner - remotely. I don’t even have to leave my computer, just send a quick message. I have some form of instant messenger running at all times.
Just like anything though - using IM wrong can be problematic.
First off you can look very unprofessional to potential clients and/or partners. Secondly you can waste a lot of time.
If you want to make sure you look professional and don;’t waste your’s (or other’s) time then read these tips below:
No All Caps - Sigh, I only repeat this because people still don’t listen. You know why by now.
Use Status Effectively - All IM clients allow you to set your status. Use it properly. If you are going away, switch it to away. If you are busy, set it to that. You can also hide out in invisible or away mode if you don’t want interruptions.
Use “BRB” - If you have to leave the computer for any length of time and you are mid-convo, tell the person with a simple BRB (be right back) or AFK (away from keyboard).
Say Goodbye - There is nothing worse than talking to someone and they just disappear. It can be an infuriating feeling. I never know whether I should move on, or wait for them to come back from a disconnection. Obviously things happen and sometimes you might have to rush and leave, but in general try to give the people you are chatting to, a heads up.
Respond in a Timely Fashion - Don’t leave me hanging -if you are at your computer and in a discussion with me please respond in a timely fashion.
Give Me A Sec - That said, if I don’t respond instantly, please don’t ask 17 follow up questions. Let me respond to the first question and we can move on from there.
Keep Font Simple - A lot of IM clients allow you to change color and font. Keep it simple. Pale yellow on a white background will give me a headache long before we can finish a discussion.
Be Professional - I am really laid back, I have no problem with hilarious IM convos. However, if you are contacting and chatting with people for online networking - remember they could be saving your convos. Don’t say anything that you could come back and bite you.
Stop Buzzing - Please never “buzz” or “nudge” me. I hate that these even exist on instant messengers. Talk about annoying. I have an audio alert when I am message I don’t need a shaking screen and buzzing noise.
No Audio Emoticons - I have stopped using MSN Messenger because of this. I had people who a typical smiley wasn’t enough, they would have audi enabled ones that would greet me with joyous “boings” and “aaaa-oooooo-gaaaas”. No thanks.
Don’t Send A File Randomly - One of the great things about IM clients is you can share files. While that is great, randomly messaging me out of the blue with a file transfer is weird. Are you hacked? Is this attachment safe? Give me a heads up before you start a file transfer.
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