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Including other added value features is also another way to enhance the product or service, as this would also be perceived as supply value for the customer.
Being able to retain a loyal customer base has its merits and understanding the customer sentiment is pivotal to achieving this loyalty factor.
As loyal customers are a good indicator to a thriving and consistently successful business endeavor, taking the time to focus on understanding the level of each customer’s loyalty is both prudent and beneficial in the long term state.
This understanding can help predict to a certain extent the ratio between the potentially loyal customer and those who may not ever become the desired loyal customer needed to keep the business a success.
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