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The No, Not, Never person is usually a perfectionist who wants to get things right and not make mistakes. This person has high standards for what should be done, when it should be done, who should do it, and how it should be done which are not measured up to in life. So this difficult person believes everything will go wrong now and in the future.
This difficult person has a wide-ranging effect because negativity affects everybody around him. He is not intentionally trying to ruin things for everyone; he genuinely believes that things are as hopeless as he thinks they are.
Your goal in working with this difficult person is to move him from fault ?nding and negativity to problem solving and improvement. It's probably very tempting to come out and tell Mr. No Not Never that things aren't nearly as bad as he thinks they are. But that would be a bad idea. Studies have shown over and over that when you try to make this person more positive, you only end up becoming more negative yourself. He will drag you down.
One way to look at this person is to see him as an early warning signal of trouble. Many times the No Not Never person sees ?aws that really there. As for dealing with his negativity, you can try one of two tactics: bring up the negatives before he does or agree with him about the hopelessness of the situation. Tell him that he couldn't possibly sell this product – he might surprise you, and give it a try.
Appreciate this difficult person for his good intentions and for having such high standards and for his willingness to speak up about details he's concerned with.
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