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There are certain troubles that come with article brokering. In a way, you’re constantly in debt to your clients, but if you know what you’re doing then it’s OK. My opinion on this calculated risk is that plain statistics make perfect sense, so stick with me for a second.
In my experience, about 1 in 5 sales has some sort of problem with it (for instance, my client needs a rewrite and the supplier already got the payment and isn’t responding), and about 1 in 15 requires serious rework (mostly happens when I deal with large projects).
My average assignment is ~$90, and with 50% of that being pure profit, that means I make round numbers $40 (per sale) after fees. If 1 in 5 has a minor issue that requires me to spend some cash, I’m up $200, of which I might spend $20-$40 for paid revisions. For major rewrites, I’m up $600, because I made 15 sales. So even if I spend another $100 extra to get as much as 10,000 words or more completely rewritten, I’m still in the positive.
The most important thing is to stay courteous, remain professional, and handle the issue to the customer’s satisfaction. That’s where hands-on general business management practice will occur. If you know that problems may happen (and probably will at some point), you have time to prepare, which means you’ll know how to take care of them. In this chapter, I will discuss those problems, suggesting my hands-on ways to deal with them.
Your Supplier Delivers Crap Instead Of Sentences.
You WILL find one of these; they have good ratings on a forum, they seem professional over PM, but once they get to “writing…” all hell breaks loose. In this case, you can no longer benefit from them, so you need to end anything going on between the two of you. Asking for a partial discount on future orders is useless; the guy/girl won’t speak any better English next week, so all you can do in this case is ditch the user and blacklist them as one of your suppliers.
Your best bet would be politely asking for your money back. Promise not to use any content that they’ve sent you, explaining that it’s not up to your expected standards, and that you do not wish to complete the transaction. This is why you want to make sure to ask about the author’s refund guarantee BEFORE initiating the project!
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